FAQs FAQs

FAQs

Frequently asked questions about Cyclexperience

Yes, there is cheap pay and display parking at both our Brockenhurst New Forest, and Purbeck Park, Dorset locations!
One of our off-road routes starts 400m from the train station but most routes involve 1 km to 2km on a lane and some short linking sections on lanes during the route.
It depends on your map reading skills as we give you a free map showing trail post markers. We have also developed a free mobile phone guiding app with our 5 best routes.
Definitely during school holidays and summer weekends or if you need specific styles of bike like Electric Bikes. We will refund you if you give us little notice.
Umm, its quite helpful if you can but if not, try a tandem with a proficient rider in front. Or we have an electric trike which is ideal if you have never learnt to balance a bike.
Yes, this is the best way to travel to us as we are on a mainline station from London with plenty of regular stopping trains (err, unless their is a rail strike).
We think so! But google may take you to the car park on the north side of the track so if you cant spot a large 2 storey building showing our logo, come to the other car park!
Yes of course! We pride ourselves on the quality of equipment from Giant, Trek, Kona and Orbea and have lots of choice for different budgets.
Yes, we have a shop selling basic bike parts & accessories, gloves & rain macs plus fully reconditioned bikes with 3 month warranty. We also sell ice creams, drinks and a few other snacks.
Yes, we carry out repairs when we are not busy fixing rental bikes. We will always try and fit in emergency repairs but if you need a regular service, call Boost Bike Hub on 01590 624204.
Technically, we deliver all over the country but for local rentals we prefer you come to us so to ensure you get the correct size and style. But we do deliver to some hotels so call first.
Yes, we can offer advice on routes, accommodation and provide mechanical back-up and luggage transfer. We are currently working on some tailor-made packages for next season.
Yes, we have an ever growing fleet of Electric-Bikes but be sure you bring a valid credit card for payment and make sure you are aged over 14!
Oh yes, pretty much 100% guaranteed! Just make sure you look, don't touch and definitely don't share your lunch with them!

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Cyclexperience is currently ranked #1 of 10 Outdoor Activities in Brockenhurst, and has an excellent approval rate from customers on Tripadvisor

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